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Frequently Asked Questions
Here are some common frequently asked questions:
What is a Passport Expeditor?
A Passport Expeditor is a private service that helps U.S. citizens prepare and submit passport applications faster. United Passport is a private company. We work with 123 Access Travel Passport, a courier registered with U.S. passport agencies. We are not affiliated with or endorsed by the U.S. Department of State. We serve all 50 states. We offer four processing tiers: Standard (4–6 weeks), Expedited (2–4 weeks), Priority (10–14 business days), and Rushed (4–6 business days). Processing times begin once your application is submitted to the state & may vary based on additional factors. If you need your passport urgently, we are here to help!
How does our service work?
After placing your order, you will be directed to our Instructional Checklist, which includes all the necessary forms and document requirements. Rush: you send everything to us via overnight FedEx. Our courier takes it to a passport agency, and your new passport comes back to you by overnight FedEx. Other speeds: you mail your packet to the U.S. Department of State with the label we provide, and the government mails your passport to you.
What is an Acceptance Agent?
An Acceptance Agent is a government-authorized official, usually located at a post office or county clerk’s office, who verifies your identity and witnesses your signature. This step is required for new passports, lost or stolen passport replacements, and child passport applications. Think of them like a notary but specifically for passport services.
What forms will I need?
The passport application process can seem complicated, but we’re here to make it easier. Our Instructional Checklists guide you through every step necessary for expediting your passport. If you need help with any forms, please don’t hesitate to contact us.
Who needs a U.S. Passport?
All U.S. citizens traveling outside of the United States need a valid passport. If you are traveling by land to Canada or Mexico, a passport card is sufficient. However, for air travel, a full passport book is required. It’s important to ensure your passport has at least six months of validity remaining.
Can I get a Passport Card?
A passport card is a wallet-sized document, similar to a driver’s license, that allows travel to Canada, Mexico, the Caribbean, and Bermuda by land and sea—but not by air. If you plan to fly internationally, you will need a full passport book.
Do I need a Letter of Authorization?
Yes. A Letter of Authorization is required when using our expedited passport services. It allows us to submit your passport application on your behalf.
How many years is My Passport valid for?
An adult passport (issued after age 16) is valid for 10 years. A minor passport (issued before age 16) is valid for only 5 years. Minor passports cannot be renewed; instead, a new application must be submitted until the applicant turns 16 and qualifies for an adult passport.
How can you get a Passport so fast?
We work with 123 Access Travel Passport, a courier registered with U.S. passport agencies, which submits applications to Passport Agencies on your behalf. United Passport is a private company and is not affiliated with or endorsed by the U.S. Department of State. Processing times begin once your application is submitted to the state & may vary based on additional factors.
Is this a secure service?
Yes. United Passport is a private company. We work with 123 Access Travel Passport, a courier registered with U.S. passport agencies. We are not affiliated with or endorsed by the U.S. Department of State. If you need a passport faster than the normal 4–6 week processing time, we are here to help.
Is your website and order form secure?
Yes. Your data is sent over a secure, encrypted connection (TLS), and your SSN is encrypted when stored.
What if there is a delay?
We carefully review and prepare your application. We are not responsible for delays caused by shipping companies like FedEx or delays from the Passport Agency. The Passport Agency may sometimes require additional information, and if that happens, we will assist you through the process. Processing times begin once your application is submitted to the state & may vary based on additional factors.
Why is there a service fee?
Our fee covers the preparation, review and handling of your passport application, so you avoid the typical 4–6 week wait through the Post Office. We manage the process fully. United Passport is a private company and is not affiliated with or endorsed by the U.S. Department of State.
Do you process secondary duplicate Passports?
Yes. Frequent travelers sometimes need a second duplicate passport if they must submit their primary passport for visa processing but still have upcoming travel plans. A duplicate passport can also be necessary for travelers moving between countries involved in conflicts. Duplicate passports are usually valid for one to two years.
Can I skip the Acceptance Agent step?
No, the Acceptance Agent step is mandatory for new passports and child passports. The agent verifies your identity and paperwork, then seals everything in a secure envelope. This sealed envelope must go directly to us for submission to the State Department and cannot be opened or tampered with.
Can my Passport get denied?
Passports can be denied for several reasons, including:
- Errors or incomplete information on your application form
- Being on probation
- Owing more than $1,500 in child support
- Having an active arrest warrant
- Being summoned to court
- Being currently incarcerated
How can I get a Passport for my child or minor?
Both parents or guardians must complete a Statement of Consent and all necessary paperwork. Afterward, both parents/guardians and the child must visit an Acceptance Agent together. Please refer to our Child Passport Instructional Checklist for full details.
Do I need an official copy of my Birth Certificate?
Yes. You must provide an official birth certificate with a raised state seal. You can get a copy from your local state office, order an Express Birth Certificate, or contact the National Center for Health Statistics for assistance.
What should I do if my Passport is Lost, Stolen, or Mutilated?
You will need to fill out a DS-64 form to report your passport as lost, stolen, or mutilated. You should also bring new passport photos and an official copy of your birth certificate to the Acceptance Agent.
Do I need a Passport to travel to Canada or Mexico?
Yes. As of December 31, 2007, all U.S. citizens must have a valid passport to travel by air, sea, or land to Canada or Mexico. A passport card can be used for land and sea travel but not for air travel.
How are Passport Photos different from Regular Photos?
Passport photos must meet strict U.S. State Department requirements. It is recommended to have your passport photos taken professionally. You can refer to our Passport Photo Page for specific guidelines.
Do Babies need a Passport?
Yes. Every U.S. citizen, including infants, must have their own valid passport to travel internationally.
Can I change my Name on my Passport?
If your passport was issued less than one year ago, you can request a name change. If it’s older than one year, you will need to submit a Passport Renewal Application. You must also provide an official marriage or divorce certificate.
Mailing Address for Passports
National Passport Processing Center
PO Box 640155
Irving, TX 75064-0155
National Passport Processing Center
PO Box 90155
Philadelphia, PA 19190-0155
National Passport Processing Center
PO Box 90955
Philadelphia, PA 19190-0955
