Refund Policy

Refunds

United Passport offers refunds for services purchased within 30 days of payment, subject to the terms outlined below. To request a refund, please contact us within this 30-day period and include your order number along with the reason for your request.

Please note the following important exceptions:

• Due to the urgent nature of passport services, Online Renewal applications are automatically submitted to the U.S. Department of State, and therefore cannot be cancelled once submitted.

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for the refund to appear on your account. Refunds cannot be issued after the 30-day window has passed. If we request additional information needed to process your service and more than 30 days pass without receiving it, no refund will be issued.

In the event of a cancellation or dispute after work has begun, you will be responsible for reimbursing all fees incurred for service preparation, including the originally quoted cost and any applicable sales tax.

If a pricing or descriptive error occurs on our website, we reserve the right to cancel or refuse any order placed under such incorrect terms. If your payment has already been processed, you will receive a credit for the incorrect amount charged.

What we deduct from a refund

• Transaction fee: up to 8%, to cover bank or card processing fees. Never refunded.
• Photo fee: if your passport photos were already printed.
• Shipping: if your packet was already shipped.
• Government fees: if your packet was already shipped, the government fee check went with it — see "Government fee checks" below.
• Passport Protection (formerly US Passport Insurance): never refunded.

Government fee checks

If your packet already shipped, the government fee check is inside it. Send us the voided check and we refund the government fee too. If you'd rather not wait, we can refund it right away minus a no-check fee.

Cancellations

You can cancel at any stage. What we refund depends on how far your order has gone — see the deductions above.

You may cancel an order within 30 days of placement, provided the service has not been accessed, used, initiated, or submitted.

If the confirmation has not been sent and you cancel within 30 days—and the service has not been accessed or used—a refund will be issued within 10 business days of receiving your written cancellation request.

To cancel an order, you must email us at contact@unitedpassport.com.

Contact Us

For any questions or concerns regarding this policy, please contact us at contact@unitedpassport.com.